The practice keeps its name.
Twelve months minimum after a purchase closes, and after that only for a reason beyond tidiness. It is written down before a deal is signed, not offered as reassurance during one.
Who this is for
Four conversations,
and they are not the same one.
You own a practice
Selling, eventually or now
What happens to your team, your name and your patients, written down before there is any reason to negotiate it. The twelve-month name rule, the six steps, and what we are not.
For practice ownersYou want to treat
Associate dentists
Clinical autonomy stated rather than implied, systems that already exist, terms in writing before you sign, and implant, orthodontic and denture work inside the group.
For associatesYou want to grow
Without selling anything
Use the lab, the marketing engine and the software without a transaction. The 3D Studio already produces for practices the group does not own.
Working with usYou run the day
Hygiene, assisting, coordination, admin
Six roles across four practices, a regional manager who is not a dentist between patients, cross-training paid for, and a paid working day before either side commits.
For the teamThe group
A group is only worth joining
if the practice survives it.
Webster Dental Group is an owner-operated dental platform. It is not a roll-up and it is not backed by a fund. That distinction is not marketing. It is the reason the whole thing is built the way it is.
Patients chose a practice, a building and a person. They did not choose a group. So the group stays behind the practice, and the practice keeps everything a patient would recognise. The work happens where a patient never looks: management cadence, schedule utilisation, recall, reputation systems, and the software underneath all of it.
Where a facility, a team and a local market genuinely support a service, we add it inside the practice rather than referring it away. Where they do not, we do not pretend otherwise.
Vision
A group of dental practices across Western Canada that any dentist — retiring, or still building — is glad to hand their patients to. Each one keeps its own name and its own character. All of them are run to one standard, and all of them grow from the team already in the building.
Mission
Buy and operate general dental practices, keep what already worked, and give each one the management, marketing and software a single owner cannot build alone.
What we hold to
Six values, each written as
the behaviour it forces.
A value that does not change a decision is decoration. These change decisions.
A dentist makes the clinical call.
No non-clinician sets treatment, targets or quotas against a chart. The management company never employs clinicians to treat, never bills for clinical work, and never holds patient records as its own.
Say the number first.
Every treatment plan carries the fee beside each line and the insurance estimate beside that, before anything is booked. If the numbers move once treatment starts, the plan goes back on the screen first.
Only claims we can verify.
Counts, not judgements. A published word that cannot be re-checked on demand does not go out. Every automatically published word passes a compliance gate, and there is no developer bypass.
We own the tools and the data.
The group runs on software it built and owns rather than on whatever a vendor is selling this quarter. The same principle applies to a practice that joins us and to a practice that ever leaves.
Fix the day, not the person.
When a number looks wrong, the process is the first suspect. We have twice found a measure reading as failure when the real fault was a missing input, and people were blamed for both. That is the mistake we design against.
Why this is different
You are choosing between three things:
staying put, a corporate group,
and us.
Dentist-owned
The owner is a practising general dentist who still treats patients. No fund, no board, no exit clock setting the schedule. When a clinical decision and a financial one disagree, a dentist is the person who resolves it.
Your name stays on the door
The twelve-month rule is a written commitment, not a courtesy. Tandem Dental Studio is the case to check: the name changed, the dentist did not, and the practice said so on its own homepage.
We build our own software
Practice operations and marketing both run on systems built in-house and owned by the group: Alvero for practice management and clinical workflow, and Alvero Reach for patient growth and attribution. No practice here waits on a vendor roadmap for a report it needs, and no practice is locked out of its own data. Both are separate companies from the dental practices, built by the same owner.
Claims discipline
Superiority language is banned across every practice and every channel, including ad copy, image alt text and schema. That protects the registration of every clinician in the group before it protects anything else.
Our own lab
The 3D Studio is the group's digital lab: full-arch prosthetics, implant and conventional crowns, night guards and dentures. Not paid by the unit, and close enough to talk to.
Depth inside the building
Where a market supports it, services live in the practice instead of being referred out. Kelowna Dental Centre has a registered denturist and a board-certified orthodontist on site, which is also what makes it somewhere to build a career rather than hold a job.
How we grow
The next patient is usually
already in the chart.
A group that grows by buying the next practice has to keep buying. We would rather grow the ones we already have, with the people already in them. It is slower to describe and it compounds.
Empty chairs before new buildings
Every practice we own has hours in the week that are not booked. Filling those costs nothing to acquire, and the team already on payroll is the team that benefits. A practice running at capacity is a better argument for buying another one than a spreadsheet is.
The recall list is the growth plan
Most practices are sitting on patients who have not been in for two years, and on treatment somebody agreed to and never booked. Reactivation gets run as a real channel here, with a person accountable for it, rather than as whatever the front desk reaches on a quiet afternoon.
Referrals that stay in the group
An implant case, an orthodontic case, a denture that used to leave the building now has somewhere to go. The patient keeps the team they already trust and the work stays with a clinician we know. That only works because those services sit inside the group rather than in a partnership on paper.
People grow into the roles
Cross-train first, hire second. An assistant who wants treatment coordination gets taught it. A coordinator who wants to run a building gets the building. Replacing a team with cheaper people is the move that makes the numbers worse two years later.
The 3D Studio
The communication you always
wanted from your lab.
Most practices send a case into a building they have never visited and wait. The group runs its own digital lab, so the technician who makes the prosthesis is somebody you can walk to and ask. Quality over quantity, because it is not paid by the unit.
A person, not a ticket number
Shade queries, a bite that does not feel right, a case you want to talk through before it is milled. The conversation happens with the technician who did the work, usually the same day, sometimes in the same building.
Full arch, crowns, guards, dentures
All-on-X prosthetics, single implant crowns, conventional crowns and night guards, designed and finished in house. Complex full-arch work is the reason the lab exists rather than a service bolted on afterwards.
Quality over quantity
An outside lab is paid per unit, so its incentive is throughput. Ours is not, which means a case can be remade because it is not right rather than because somebody argued hard enough about it.
Open to practices we do not own
The lab already produces for practices outside the group. If you want the lab relationship without any conversation about selling, that is a conversation on its own.
The practices
Four names.
One operating standard.
Kelowna Dental Centre
Kelowna, BC
The founding practice and the operating proof point. Full-service general dentistry, with a registered denturist and a board-certified orthodontist on site.
Visit the practice
Brightside Dental
West Kelowna, BC
Whole-family general practice on the west shore. Kids, parents and grandparents in one building, with evening and early-morning appointments.
Visit the practice
Tandem Dental Studio
Vernon, BC
The North Okanagan practice, renamed in 2026 with its dentist and team unchanged. The reference case for how a name change is supposed to go.
Visit the practice
New Teeth Today
Full-arch implant care
A service brand rather than a location brand. Full-arch dental implant treatment, delivered through the group's practices.
Visit the siteStart a conversation
Every enquiry is read
by a person.
- Selling or joining a practice
- michael@websterdentalgroup.ca
- Careers
- careers@websterdentalgroup.ca
- Vendors and advisers
- hello@websterdentalgroup.ca
Both addresses are read by a person, not a form. Practice enquiries reach Dr. Webster. Careers and operations reach Tayllor Kluyt, our regional manager.